GENERAL TERMS AND CONDITIONS

COLOURFOX PAINTS 

controllers Online SL

VAT ES: B71325492

Pol. Ezcabarte, Calle S, 12

31194 - Oricain

Navarra 

Web: www.colourfox.com

E-mail: info@colourfox.com - admin@colourfox.com

GENERAL

The present General Sales Conditions will strictly regulate the relations between COLOURFOX and third parties who purchase products through the online store www.colourfox.com (hereinafter SHOP) for Spain or any country in the world.

Any order placed on www.colourfox.com implies the unreserved acceptance by the Customer (hereinafter USER) of the general conditions of sale in accordance with the law, which are set out below, with the exception of those cases in which new conditions are made known by COLOURFOX.

2. OBLIGATIONS OF THE USER

The User undertakes, in general, to use the Store, to purchase the products and to use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and shall also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by the Users or that could damage or cause damage to the property and rights of COLOURFOX, its suppliers, users or in general of any third party.

3. PRICES

The prices published in the Store are shown in EUROS and are valid except for typographical errors. All prices include the VAT of 21% (Spain) that will be applied to all sales being omitted in the following cases:

Sales to the Canary Islands

Sales to EU customers who are identified with the tax administration of the EU country where you have established your activity. "VIES.

International sales outside the EU, countries of North, Central and South America, Asia, Africa and Oceania.

The prices, offers and promotions that appear in the Online Store are exclusively for the online store.

4. PRODUCTS

COLOURFOX reserves the right to decide, from time to time, the products to be offered to the Users through the Store. In particular, COLOURFOX may at any time add new products to those offered or included in the Store, it being understood that unless otherwise provided, such new products shall be governed by the provisions of these Terms and Conditions.

COLOURFOX reserves the right to stop providing or facilitating access to and use of any of the different types of products offered in the Store at any time and without prior notice.

The photographs, graphics and descriptions of the products offered for sale are only indicative, trying to be as faithful as possible to reality, therefore, they do not commit the seller COLOURFOX.

5. PROCEDURE AND METHOD OF PAYMENT OF THE PRODUCTS

The User who purchases a product through the online store must select a form of payment duly specified and detailed, which are:

Credit/debit card

PayPal

Bank transfer

Refund - payment on delivery (only for customers residing in Iberian Peninsula and Balearic Islands)

Financed payment - Payin7 (only for customers residing in Spain and from an order value of 28€)

Amazon Pay

Consult the details of payment methods here.

COLOURFOX will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made in the selected language of preference.

6. METHODS OF DELIVERY

The delivery service will be carried out by logistic collaborators of recognized prestige, orders will not be served in post office boxes or others that could prevent the verification by signature of the delivery.

The purchased products will be delivered to the person and address indicated in the order, you will receive an email as the order is in transit.

By default, invoices will be sent to the email address indicated by the User at the time of registration.

The order will be considered delivered as soon as the receipt document is signed. It is the customer's responsibility to check the condition of the goods upon receipt and to indicate any visual anomalies on the carrier's delivery note.

Delivery times vary according to destination and priority, more detailed information can be found here.

7. RIGHT OF WITHDRAWAL

The customer has the recognized right of withdrawal of the purchase made through the website and if not satisfied, you may return the product within a maximum period of fourteen (14) calendar days from receipt of the product (s) or from the conclusion of the contract in the case of contracting services.

The customer must return the products subject to withdrawal without undue delay and in any case not later than fourteen (14) calendar days from the date of transmission of the withdrawal.

Cases excluded from the right of withdrawal:

If it is a product or set of products customized/s in accordance with the specifications of the consumer and user or clearly customized.

If the product is delivered sealed and the customer breaks the seal, when it is a product related to health or hygiene, are not suitable to be returned as is the case of; makeup paints, temporary tattoo, edible dyes, suntan lotion, etc..

The supply of goods that after their delivery and taking into account their nature have been inseparably mixed with other goods.

The provision of services, once the service has been fully executed.

To exercise the right of withdrawal, the customer must notify us of his decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). A model withdrawal form is available here, but its use is not compulsory.

The refund of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received, otherwise, the disbursement may be withheld until receipt of such goods or until the customer proves the return of the goods. The refund will be made in the same means of payment with which the product was purchased. We will refund all payments received, including delivery costs (with the exception of the additional costs resulting from the customer's choice of a delivery method other than the least expensive method of ordinary delivery offered by us).

In the event of a partial revocation, the shipping costs incurred for the part of the order that the buyer will not return will not be reimbursed.

The customer shall be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, their characteristics or their functioning. Before returning the product, the customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport. The carrier may only take back goods that are in an optimal state for transport.

The customer shall bear the direct cost of returning the goods.

Obligations of the buyer:

The costs of return are borne by the customer, unless it is agreed that the collection on our account is subsequently deducted from the total to be paid.

If the product has lost value, since it was delivered, the customer will be responsible for that decrease in price in the case of having been manipulated.

The customer must return or deliver the goods directly to us or to our store warehouse; controllers Online SL - Pol. Ezcabarte, Calle S, 12 - 31194 - Oricain - Navarra - without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period. The customer shall bear the direct cost of returning the goods.

It is important that the customer returns the item complete (including all supplements and accessories) and with the original packaging in perfect condition or in the best possible condition, otherwise the good may suffer a depreciation. 

Only the customer is responsible for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Before returning the product, the customer must ensure that the product is properly protected and sealed so that it does not suffer any damage during transport.

Obligations of the seller:

We will refund the total payment charged before 14 days from the notification to the withdrawal and receipt of the product/s. Exceptions: A) where there are additional costs resulting from the customer's choice of a delivery method other than the least expensive method of ordinary delivery offered by us B) or in cases of partial revocations we will not refund the shipping costs for the part that the customer does not return.

We may withhold the refund until we have received the goods in perfect condition without limiting the use of the product (provided that it does not go beyond the mere verification of the good condition and functioning of the product).

For countries outside the EU these regulations do not apply.

8. CUSTOMER SERVICE

For any incident, complaint or exercise of their rights, the User may send an email to the address admin@colourfox.com

9. INTELLECTUAL AND INDUSTRIAL PROPERTY

The User acknowledges that all the elements of the Store and of each of the products, the information and materials contained therein, the trademarks, the structure, selection, arrangement and presentation of its contents, and the computer programs used in connection with them, are protected by intellectual and industrial property rights of COLOURFOX itself or of third parties, and that the General Conditions do not attribute any other right than those specifically contemplated therein with respect to such intellectual and industrial property rights.

Unless authorized by COLOURFOX or, if applicable, by the third party owners of the corresponding rights, or unless legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lease, loan, make available, or allow access to the public through any form of public communication of any of the elements referred to in the preceding paragraph. The User shall use the materials, elements and information accessed through the use of the Store only for their own needs, agreeing not to make any direct or indirect commercial exploitation of the materials, elements and information obtained through the same.

The User shall refrain from circumventing or manipulating any technical device established by COLOURFOX or third parties in the Store.

10. PRIVACY POLICY

DATA PROTECTION

In compliance with the General Data Protection Regulation (GDPR), we inform you that your personal data and other information provided through the registration form, as well as the one coming from the transactions made, will be included and kept in a file for its treatment, property of COLOURFOX, as long as its cancellation is not requested. The treatment will be destined to the development and execution of the sale, the personalized attention of the products and services purchased and the improvement of such attention, as well as the promotion of products and services of COLOURFOX and third companies linked to COLOURFOX.

The user expressly authorizes COLOURFOX to send, even through electronic means, by COLOURFOX and the mentioned entities, commercial communications and promotional offers and contests.

Personal data may be provided to third party companies in order to execute the contract. For example: name and address to the carrier for the delivery of the ordered goods. 

The user can exercise at any time the rights of access, rectification, opposition or cancellation by contacting COLOURFOX (controllers Online SL - Pol. Ezcabarte, Calle S, 12 - 31194 - Oricain - Navarra , Spain) or by e-mail to info@colourfox.com, enclosing a copy of his N.I.F. or substitute identification document.

The answers marked with * in the registration form are compulsory. Failure to reply will prevent the purchase of the selected products.

When subscribing to the newsletter the e-mail address is used for COLOURFOX advertising purposes until you unsubscribe. You can unsubscribe or cancel at any time.

More detailed information concerning the nature and use of the collected personal data can be found in our privacy policy.

11. COOKIES

COLOURFOX uses cookies in order to improve its services, facilitate navigation, maintain security, verify the User's identity, facilitate access to personal preferences and track your use of the Store. Cookies are files installed on the hard disk of the computer or in the memory of the browser in the folder preconfigured by the operating system of the User's computer to identify the User.

If the User does not wish to have a cookie installed on his/her hard drive, he/she should configure his/her Internet browser not to receive them. Each browser has separate settings for this. Likewise, the User may freely destroy cookies. In case the User decides to disable cookies, the quality and speed of the service may decrease and even lose access to some of the services offered in the Store.

See more details on cookies here.

12. DISPUTES AND LIABILITIES 

COLOURFOX cannot guarantee the improper use and application of any of its products offered in the online store (www.colourfox.com) also if it is not indicated for such use, for this the customer must consult us or perform the respective tests or tests to ensure the feasibility of the process.

Guarantees:

Taking into account that the customer knows the particular nature of special effects products, which can be, by this fact, more fragile to external conditions (such as temperature, exposure to UV rays), delicate application or susceptibility, COLOURFOX does not provide any guarantee of durability over time or resistance to adverse weather conditions to those indicated in its data sheets as well as its correct application.

COLOURFOX provides on request, the technical and safety data sheets of all its products. COLOURFOX reminds that its products are reserved for professional use and declines all responsibility in case of physical damage caused when the use of colourfox.com products is due to non-respect of the safety recommendations.

COLOURFOX cannot be held responsible for the consequences that could result from an inappropriate use of the products sold on the online store.

In case of defective product, it is possible to claim, as appropriate, the repair, replacement, price reduction or termination of the contract. The necessary steps taken by COLOURFOX are offered free of charge to the user or consumer.

COLOURFOX shall be liable for any lack of conformity which becomes apparent within two years of delivery. The consumer and user shall inform the seller of the lack of conformity within two months of becoming aware of it.

Information on Online Dispute Resolution:

The EU Commission provides an internet platform for online dispute resolution (referred to as the "ODR platform"). The ODR platform is intended to be a contact point for the out-of-court resolution of disputes relating to contractual obligations arising from online sales contracts. The platform can be accessed via the following link: https://ec.europa.eu/consumers/odr/.

The operator of the online store www.colourfox.com (Hasler Import & Export S.L.) is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13. JURISDICTION AND APPLICABLE LAW 

These General Conditions are governed by Spanish law. The parties submit, at their option, to the courts and tribunals of the user's domicile for the resolution of disputes and waiving any other jurisdiction. Likewise, as an entity adhered to Confianza Online and under the terms of its Code of Ethics, in case of disputes relating to online contracting and advertising, data protection and protection of minors, the user may resort to Confianza Online's out-of-court dispute resolution system (www.confianzaonline.es).